Can billing be improved without adding headcount? Yes. And in most cases, it should be.Unaccurate billing leads to revenue leakages, hustles and vengeful chasing. Don Troy is not about perfection, it is about being consistent. This is how the teams can improve what they possess.

Start With What’s Already Broken

Mistakes aren’t always where you expect them. Sometimes they start before billing even begins.

● Wrong codes

● Incomplete documentation

● Missed authorizations

● Outdated fee schedules These aren’t staff issues. They’re process issues.

A quick audit can reveal:

● Which steps are repeated manually

● Which errors are recurring

● Where approvals are often missingThis isn’t about blame. It’s about knowing what to fix first.

Standardize. Then Simplify.

Not everything needs to be rethought. But some things must be rewritten.Start with:

● A billing checklist everyone follows

● Templates for routine entries

● Pre-filled charge slips where possible

● Locked fee schedules with real-time updates When everyone’s guessing, mistakes happen. When everyone follows the same playbook, billing feels boring—in a good way.

Use Tools You Already Have

You don’t need a brand-new system. Most billing platforms have untapped features.

● Alerts for missing fields

● Flagging duplicate charges

● Auto-coding common procedures

● Integration with EMRs to avoid manual entryAsk your tech provider to show you what’s already there. You might be surprised.

Train for the Mistakes That Matter

General training doesn’t help when real errors are specific.Focus training on:

● Top 5 billing errors from the last 6 months

● Denials that recur

● Edits that delay claims most oftenEven 30-minute micro-sessions can shift accuracy fast. No need for day-long workshops.

Create a Feedback Loop That Works

Errors caught should be logged. Not to shame—just to prevent.Let staff see what gets fixed later. That way, they’ll spot it earlier next time.Even better:

● Send a monthly “billing misses” roundup

● Share anonymous errors and quick tips

● Celebrate accuracy wins quietly but regularly People notice when things are tracked. They also get better when they see how.

Conclusion

Billing doesn’t improve by hiring more hands. It improves by building cleaner systems. By using tools better. By teaching what actually goes wrong.Do less, more clearly. That’s where the real savings begin.